FAQ
What is Acoustic Playbacks?
Acoustic Playbacks provides high-quality, unplugged-style instrumental tracks for (semi-)professional singers and performers. Our playbacks feature an organic, acoustic sound with instruments like guitar, piano, cajón, and bass, offering a warm and authentic alternative to traditional karaoke tracks. Perfect for live performances, weddings, and professional use, our playbacks help you create memorable moments with a truly unique sound.
How do I download playbacks?
To download playbacks, you need to create an account on our website. After purchasing your chosen tracks, you’ll receive access to a secure download link in your account area. From there, you can easily download and start using your playbacks.
I need the song in a different key, is that possible?
Since our playbacks are recorded with acoustic guitars rather than MIDI, changing the key is not as simple. However, using specialized pitch-shifting algorithms, we can offer adjustments of up to ±2 semitones from the original recording without any loss in audio quality. Simply select your desired key when adding the playback to your cart.
If you need a key outside this range, please contact us via email, and we’ll consider re-recording the playback for you.
Do I have to pay full price for each key of a song?
No worries! The first key you purchase comes at full price, but any additional keys—whether added now or later—are 50% off. So you can always come back for another key at a lower price!
Is it legal?
Yes, 100%! All copyrights are fully covered through an agreement with GEMA, and we own the recording rights. When you purchase a playback from us, you are also granted a license to use it according to the permitted terms outlined below.
How may I use the playbacks?
Our playbacks are licensed for specific uses, including:
• Private events (e.g., weddings, birthdays, parties).
• Live performances (please ensure any required copyright licenses are secured separately for public events).
• Audio demos and videos for platforms like YouTube and social media, up to 90 seconds in length.
What’s not allowed:
• Releasing songs using our playbacks on streaming services (e.g., Spotify, Apple Music) or physical formats (e.g., CDs).
• Any other commercial usage, such as synchronization for TV, film, or ads, requires additional licensing. Please contact us for a separate agreement.
Need help with something else?
The song I'm looking for is not in your catalogue...
We’re constantly expanding our catalog and love hearing your suggestions! If there’s a song you’d like us to produce next, let us know by filling out this Google Form. We appreciate your input!
Can I get a refund?
Due to the nature of our digital products, we unfortunately cannot offer refunds once a purchase has been completed. Since our playbacks and instrumentals are instantly accessible and downloadable, there is no way to return them. If you have any issues with your order, please feel free to contact us, and we’ll do our best to assist you.